Sirumalai Spices, we are committed to ensuring your satisfaction with every purchase. If for any reason you need to return a product, please review our Shipping Return Policy outlined below:
1. Eligibility for Returns:
- Products may be eligible for return under the following circumstances:
- The product received is damaged, defective, or incorrect.
- The product does not meet your expectations based on the description provided on our website.
2. Return Process:
- To initiate a return, please contact our customer service team within [3 – 7 days] of receiving your order.
- You can reach us by phone at 8015903579 or by emailing us at sirumalaispices@gmail.com.
- Please provide your order number and a detailed description of the issue when contacting us.
- Our customer service team will review your request and provide further instructions on how to proceed with the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., damaged or incorrect product).
- We recommend using a trackable shipping service to ensure the safe return of the product.
- Please securely package the item to prevent any damage during transit.
4. Exchange or Refund:
- Depending on the nature of the return, you may be eligible for an exchange or refund.
- If the return is due to our error or a defective product, we will cover the cost of return shipping and provide either a replacement product or a refund, as per your preference.
5. Contact Us:
- If you have any questions or concerns about our Shipping Return Policy, please don’t hesitate to contact us.
- Our customer service team is available to assist you by phone at 8015903579 or via email at sirumalaispices@gmail.com.
Note: This Shipping Return Policy is subject to change without prior notice. Please review this page periodically for any updates or amendments.