Refund policy

Sirumalai Spices, we strive to provide our customers with the highest quality products and exceptional service. We understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made through our website or directly from our store.

1. Eligibility for Refunds:

  • Refunds may be considered under the following circumstances:
    • The product received is defective or damaged.
    • The wrong product was shipped.
    • The product does not match the description provided on our website.

2. Refund Process:

  • To initiate a refund, customers must contact us within [3 – 7 days] of receiving the product.
  • Customers can reach out to us via phone at 8015903579 or by emailing us at sirumalaispices@gmail.com.
  • When contacting us, please provide your order number, a description of the issue, and any relevant photographs or evidence.
  • Our customer service team will review your request and may request further information if necessary.
  • Once your request is approved, we will provide instructions on how to return the product.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., defective or wrong product).
  • We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refund Method:

  • Refunds will be issued using the original payment method used for the purchase.
  • Please allow [X days] for the refund to be processed and reflected in your account, depending on your financial institution.

5. Non-Refundable Items:

  • Certain items may not be eligible for refunds, including:
    • Perishable goods.
    • Personalized or customized products.
    • Gift cards.

6. Contact Us:

  • If you have any questions or concerns about our Refund Policy, please don’t hesitate to contact us.
  • You can reach our customer service team at 8015903579 or via email at sirumalaispices@gmail.com.

Note: This Refund Policy is subject to change without prior notice. Please review this page periodically for any updates or amendments.